Last Update: September 2025

 1. Introduction

Welcome to Sicily Limousine Service. We are committed to protecting your personal data and respecting your privacy in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website sicilylimousineservice.com and services related to ground transfers.

2. Data Controller

Sicily Limousine Service is the data controller responsible for the processing of your personal data under this policy.

Contact Details: Sicily Limousine Service Via degli Oleandri 26 98035 Giardini Naxos(ME), Italy Email: [email protected] Phone: +39 388 934 4528

3. Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, date of birth (if applicable)
• Contact Data: Email address, phone number
• Booking Data: Pickup and drop-off locations, travel times, luggage or vehicle preferences
• Payment Data: Billing information (note: we do not store card numbers – payments are processed via secure third-party providers)
• Technical Data: IP address, browser type, device information, usage behavior via cookies
•  Marketing Data: Your preferences in receiving marketing communications

4. Legal Basis for Processing

We process your personal data under the following lawful bases as defined by the GDPR:

• Contractual Necessity: To fulfill your car transfer bookings
• Legal Obligation: For tax, accounting, and regulatory compliance
• Legitimate Interests: To improve our services and prevent fraud (balanced against your rights)
• Consent: For marketing communications and cookies (where applicable)

5. How We Use Your Data

We use your data to:

• Provide and manage bookings and car transfer services
• Process payments and send confirmations
• Communicate with you (customer service, booking updates)
• Improve our services and website functionality
• Send you marketing emails if you’ve opted in (you can opt out anytime)

6. Data Sharing

We may share your data with:

• Transport Partners (e.g., drivers, subcontractors) for booking fulfillment
• Payment Processors (e.g., Stripe, PayPal)
• IT and Hosting Providers for secure website operations
• Government or Legal Authorities, when required by law

We do not sell your personal data to third parties.

7. International Data Transfers

Your personal data may be transferred outside the European Economic Area (EEA) only when:

• The destination country has an adequate level of data protection approved by the European Commission, or
• Appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data.

8. Data Retention

We keep your personal data only as long as necessary to:

• Fulfill the purposes it was collected for (e.g., bookings)
• Comply with legal obligations (e.g., tax laws)
• Resolve disputes and enforce our agreements

After this period, your data will be securely deleted or anonymized.

9. Your Data Protection Rights

Under the GDPR, you have the right to:

• Access – Request a copy of your personal data
• Rectification – Request correction of inaccurate data
• Erasure – Request deletion of your data (“right to be forgotten”)
• Restriction – Ask us to limit processing in certain circumstances
• Objection – Object to processing based on legitimate interests or direct marketing
• Data Portability – Request transfer of your data to another provider
• Withdraw Consent – At any time, where processing is based on your consent

To exercise any of these rights, please email us at [email protected]

10. Cookies and Tracking Technologies

Our website uses cookies to:

• Operate our site and services
• Collect usage statistics
• Personalize content and advertising (if consent is given)

You will be asked to consent to non-essential cookies when visiting our site. You can change or withdraw your consent at any time via the cookie banner or browser settings.

11. Data Security

We use appropriate technical and organizational measures to protect your data, including:

• SSL encryption
• Secure servers
• Access control
• Regular security audits

Despite our efforts, no online system is 100% secure.

12. Complaints

If you are not satisfied with our data protection practices, you have the right to file a complaint with your local supervisory authority.
In the EU, you can find your authority here: https://edpb.europa.eu/about-edpb/board/members_en

13. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect legal or operational changes. When we do, we will revise the date and notify you where appropriate.

14. Contact Us

If you have any questions or concerns about how we handle your personal data, please contact:

Sicily Limousine Service
Via degli Oleandri 26
98035 Giardini Naxos(ME), Italy
Email: [email protected]
Phone: +39 388 934 4528